OUR POLICIES

Account Holders

Returns will only be accepted by H&S drivers if a Return Merchandise Authorization (RMA) form has been completed by your account representative prior to acceptance. RMA's will only be issued if the item(s) were purchased by the account holder.

Upon pickup of item(s) to be returned, the H&S driver will confirm that the item matches the RMA. The customer shall sign the RMA and a copy will be sent back with the driver which will then be handed over to our logistics department. Determining if a product is suitable for a full refund occurs at our warehouse upon inspection. Unopened and/or unused products may be returned for a full refund of purchase price within 30 days of the original date of purchase. A 15% restocking fee may apply for items returned without the original manufacturers packaging. Refunds for account holders will be posted as a credit note against the account of origin. A copy of the credit note will be mailed to the billing address on file and will appear on customer statements.

All custom orders are non-refundable.

If you wish to return products, please speak to your account representative to initiate the RMA.

Non-Account Holders

Returns will only be accepted if the original invoice is presented at the time of return. Determining if a product is suitable for a full refund occurs at our warehouse upon inspection. Unopened and/or unused products may be returned for a full refund of purchase price within 30 days of the original date of purchase. A 15% restocking fee may apply for items returned without the original manufacturers packaging. If payment was made by a credit card, the same card must be used to issue the refund.

All custom orders are non-refundable.

Account Holders

Orders totalling $250.00 before taxes are eligible for free delivery.

The delivery timeframe is not guaranteed. There are 2 factors which determine an order turnaround;

1. Availability of product(s)
2. Overall distance of delivery

H&S drivers are responsible to deliver product to a property on its main level. Drivers are not authorized to move product in/out of buildings, unless communicated with our logistics manager in advance.

Non-Account Holders

All orders for non-account holders will be charged a delivery fee. These fees are determined at the time an order is placed.

The delivery timeframe is not guaranteed. There are 2 factors which determine an order turnaround;

1. Availability of product(s)
2. Overall distance of delivery

H&S drivers are responsible to deliver product to a property on its main level. Drivers are not authorized to move product in/out of buildings, unless communicated with our logistics manager in advance

Providing Goods and Services to People with Disabilities

H&S Building Supplies Ltd. is a family owned and operated business. Our customers are always treated with respect and dignity, just as we treat each of our family members. As such H&S Building Supplies Ltd. is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Continued Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities H&S Building Supplies Ltd. will promptly notify customers by way of customer notices on our web site as well as notices to our existing clients via e-mail. Additional information will be posted at customer entrances and offer alternative methods of access if applicable.

This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for staff

H&S Building Supplies Ltd. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:

Customer Service Representatives, Sales Executives, Managers, and Drivers

This training will be provided to staff within 2 weeks from their date of hire. Training will include both a theoretical and testing component, and will be kept on file for the duration of employment. Refresher training will be delivered on an annual basis.

H&S Building Supplies has a zero tolerance policy. All reports of nonconformance of this program will be investigated, and employees disciplined up to and including immediate termination.

Training will include:

1. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
2. H&S Building Supplies Ltd. plan related to the customer service standard.
3. How to interact and communicate with people with various types of disabilities
4. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
5. How to use the equipment available on trucks, and on-site or otherwise that may help with providing goods or services to people with disabilities
6. What to do if a person with a disability is having difficulty in accessing H&S Building Supplies Ltd. goods and services.
7. Staff will also be trained when changes are made to the H&S Building Supplies Ltd. Accessibility Policy

Feedback process

Customers who wish to provide feedback on the way H&S Building Supplies Ltd. provides goods and services to people with disabilities can provide comments verbally or by email by contacting the Management team (information provided at the end of this Policy). Persons filling comments are asked to provide contact information as one of the Managers will reply to the comment and corrective action personally.

Customers can expect to hear back in seven days upon receipt of complaint.

Complaints will be addressed according to our organization's regular complaint management procedures.

Modifications to this or other policies

Any policy of H&S Building Supplies Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Privacy Policy

H&S Building Supplies Ltd. ("we" or "us") values its visitors' privacy. This privacy policy is effective as of August 1, 2014; it summarizes what information we might collect from a registered user or other visitor ("you"), and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that H&S Building Supplies Ltd. does not control, nor by individuals not employed or managed by H&S Building Supplies Ltd. If you visit a Web site that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user. "Personally identifiable information" means information that can be used to identify you as an individual, such as, for example:

• your name, company, email address, phone number, billing address, and shipping address
• your H&S user ID and password (if applicable)
• your computer's domain name and IP address, indicating

where your computer is located on the Internet

• session data for your login session, so that our computer can 'talk' to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

• not sell or rent it to a third party
• take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
• not use or disclose the information

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

Cookies

H&S Building Supplies Ltd. uses "cookies" to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure:

• not to share your user ID or password with anyone else;
• to log off the H&S Building Supplies Ltd. Web site when you are finished;
• to take customary precautions to guard against "malware" (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Terms and Conditions

Welcome to the H&S website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term H&S' or 'us' or 'we' refers to the owner of the website whose registered office is 96 Maplecrete Road. Our company registration number is R137089371. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ontario.